Helion is a mobile game published by Jinx Design & Development. The only purchases available in Helion are digital goods — virtual items and virtual currency (such as Lunar Crystals) used inside the game. There are no physical products, and nothing is ever shipped. This policy explains how refunds work.
How purchases are processed
All purchases are made through Google Play Billing. Google is the merchant of record for these transactions. We never receive or store your payment card or banking details.
Refunds
Because purchases are processed by Google Play, refunds are governed by the Google Play refund policy and are requested through Google. You can request a refund directly from Google Play:
- Open the Google Play order history, select the purchase, and choose “Request a refund,” or
- Visit Google Play Help — Get a refund.
Google generally allows you to request a refund within 48 hours of purchase automatically; later requests are reviewed by Google on a case-by-case basis. The same process applies whether or not the item was bought at a discounted or promotional price.
There is no paper receipt or packaging to return — your proof of purchase is the order record held by Google Play. Because these are digital goods delivered instantly, the concepts of shipping, returns, and transit damage do not apply.
When a refund is granted
If Google approves a refund, the corresponding virtual items or virtual currency will be removed from your account. Attempting to spend items after requesting a refund does not entitle you to keep them. We honour Google Play’s refund decisions.
If something goes wrong with a purchase
If you paid for a digital item and it was not delivered to your account, contact us first at support@jinxdesigns.co.za with your Google Play order number and we will investigate. If the item genuinely failed to deliver, we will restore it or assist with an appropriate refund through Google Play.
Notification
When a refund is completed, Google Play sends a confirmation email to the address on your Google account.
Changes to this policy
We may update this Return & Refund Policy from time to time. The current version will always be posted here.
Contact us
Questions about a purchase or refund? Email support@jinxdesigns.co.za.