You can delete your Helion account and the personal data associated with it at any time. This page explains how, what gets deleted, and what (if anything) we are required to keep. Helion is published by Jinx Design & Development.
Option 1 — Delete from inside the app
- Open Helion on your device.
- Go to Settings (the gear / settings icon).
- Tap “Request my data / delete account.”
- Confirm on the prompt. Your account is then flagged for deletion and processed.
Option 2 — Request deletion by email
If you can’t access the app, email us and we’ll delete your account and data. Send the request from the email address linked to your account (if you used Google Sign-In), or include any in-game name and player ID you have so we can locate the account:
What gets deleted
- Your account and login association (guest device ID and any linked Google account identifier).
- Your profile and display name.
- Your gameplay data — bases, resources, army, progress, alliance membership and chat messages.
What we may keep, and for how long
After a deletion request, personal data is removed or de-identified within 30 days. We may retain a limited set of records for longer only where the law requires it — for example, transaction/purchase records needed for tax, accounting or fraud-prevention purposes. Such records are kept no longer than required and are not used for any other purpose.
Note about purchases
Deleting your account does not automatically refund past purchases. Refunds for in-app purchases are handled by Google Play — see our Return & Refund Policy.
Questions
Contact us any time at support@jinxdesigns.co.za.